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Impact & Results

Case Studies

Real enterprise CRM implementations with measurable business impact. All projects anonymized per NDA.

National Logistics Operator — Logistics & Parcel Delivery · 2025 – 2026

Enterprise Logistics CRM Platform

End-to-end CRM architecture for a national logistics operator — from presales estimation through detailed technical design with 10+ system integrations.

10+

External systems integrated (SAP, Comarch CPQ, Transparent Data, GUS and more)

100+

B2B sales reps the platform will serve

60+

Features specified for build

3

Delivery phases (presales → LLD)

D365 CESAP IntegrationComarch CPQAzure Service BusCustom MiddlewarePower AutomateC# PluginsREST APIs

European Credit Management Firm — Insurance & Debt Recovery · 2024 – 2025

Credit Management Platform Engineering

Multi-workstream Dataverse platform engineering for a credit management firm — custom plugins, flow engineering, web resource modernization, SharePoint security, and search performance optimization.

35,000+

Active cases under management

163

Power Automate flows maintained

32

JavaScript web resources audited

~60%

Search index reduction (projected)

DataverseD365 CEModel-Driven AppsCanvas AppsPower PagesPower AutomateC# Plugins (.NET 4.6.2)JavaScript / formContext APISharePoint Onlinepac CLIDataverse Web API

Polish Construction-Materials Manufacturer & Distributor — Manufacturing & Construction Materials · 2022 – 2023

Manufacturing CRM with Dual-Write F&O Integration

Reverse-engineered a click-through design prototype into a production Model-Driven CRM for a Polish construction-materials manufacturer — full quote-to-cash with bidirectional Dual-Write integration to D365 F&O.

~25

Sales users live on the new CRM

6

Quote-to-cash stages in production

~50

Dual-Write maps to D365 F&O

18

Custom Dataverse tables

DataverseD365 CEModel-Driven AppsD365 Finance & OperationsDual-WriteVirtual Entities (evaluated)Power AutomateC# PluginsBusiness Process FlowsCanva (prototype source)